Digital Adoption Specialist
2 weeks ago
A leading Enterprise platform, Awign Expert, empowers businesses to hire, assess, and manage high-skilled professionals for gig-based projects. Our Experts gain access to a gateway to work with large-scale Enterprises and build a freelance or consulting career. As a business division of Awign, one of India's pioneers in the Gig Economy, we're revolutionizing how the world works, aiming to uplift millions of Careers.
About the Role:
Duration: 12 months, with possible extension.
Location: Bangalore (Onsite).
Timings: Night Shift - 5:30 PM IST to 2:30 AM IST.
Notice Period: Immediate Joiner Required.
Benefits:
(A) Free Dinner
(B) Subsidized Cab facility for coming to office for Night Shift (5:30 PM - 2:30 AM)
(C) Free Cab facility for going home from office for Night Shift (5:30 PM - 2:30 AM)
Requirements:
A good Technical/Engg bachelor's/Professional degree.
A background in Solutions/Technical Customer Success/Professional Services is preferred.
3-6 years of relevant experience.
Good presentation, verbal, and written communication skills.
Technical Experience - Hands-on experience of Javascript, CSS, HTML, Rest APIs, and understanding of systems, architecture, and security aspects required.
Comfortable working in a fast-paced environment with the ability to develop product expertise, prioritize, and work on multiple customer projects concurrently.
Ability to understand Enterprise Applications like Salesforce, MS Dynamics, SAP, Oracle would be an added advantage.
Responsibilities:
- Collaborate with global customers to identify training needs, understand customer applications, and processes, derive actionable insights, and use cases to improve digital adoption.
- Work with cross-functional teams to deliver innovative solutions and bring process efficiency to customers.
- Consult, ideate, and propose optimal digital adoption solutions to customers using the client Product Ecosystem. Create Content using the client Studio Editor to suit customer use cases.
- Help develop standards and guidelines to ensure consistency in deliverables across projects.
Education:
- Candidate from Computer Science, IT Engineering, MCA or BCA Background is mandatory.
Preferred Skills:
- Excellent spoken English skills (Frequent communication with North American clients).
- Awareness of diverse cultures and practices across geographies.
- Javascript, CSS, HTML, Rest APIs, systems architecture, and security.
- Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage.
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