Operations Specialist

5 days ago


Bengaluru, Karnataka, India Whatfix Full time

About Whatfix

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises, revolutionizing the way Learning, Training and Application Support content is consumed.

We are a dynamic team of innovators, collaborating with large enterprises across North America, Europe and ANZ regions. Our Customer Success team is composed of 280+ members, working closely with clients to understand their needs and provide bespoke solutions.

Job Description

We are seeking a highly skilled Junior Consultant - Operations to join our Global Customer Success & Services team in Bengaluru, India.

As a Junior Consultant, you will be responsible for:

  • Liaising with our Customer Success, Professional Services, Finance Sales Ops, and Deals Desk on Revenue Recognition and Reconciliations
  • Data governance - Ensuring data accuracy, identifying and solving for data mismatches
  • Fulfilling varied Reporting requirements across different stakeholders
  • Contributing to CS Operational initiatives with a quick turn around
  • Driving the Org NPS Surveys every Quarter, deriving and sharing key insights/metrics to all the stakeholders
  • Driving operational and process efficiency within Customer Success and Professional Services teams

Requirements

We are looking for an exceptional candidate with:



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