Digital Adoption Strategist

2 weeks ago


Bengaluru, Karnataka, India Whatfix Full time
About Whatfix

Whatfix is the leading Digital Adoption Platform (DAP) for enterprises, revolutionizing the way learning content and application support are consumed. Our SaaS platform accelerates product adoption and reduces support/training efforts by providing contextual and step-by-step guidance inside any web application at the exact time a task is being performed.

Job Summary

We are seeking a highly skilled Digital Adoption Specialist to join our Global Consulting and Shared Services team. As a key member of our team, you will work with our global customers to identify their target audiences' training needs, acquire an understanding of customer applications and processes, and derive actionable insights to improve digital adoption.

Key Responsibilities
  • Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers
  • Consult, ideate, and propose optimal digital adoption solutions to our customers using the Whatfix Product Ecosystem
  • Create content using the Whatfix Studio Editor to suit the customer's use cases
  • Help develop standards and guidelines to ensure consistency in deliverables across projects
Requirements
  • Ability to build relationships with multinational stakeholders and understand the purpose and requirements of various customer business/enterprise applications, processes, and user personas
  • Strong learning appetite to become an expert on Whatfix Products through our Certification Programs
  • 2-10 years of experience in any of the following domains - Content Creation/Instructional Design/Technical Writing/Customer Success/Account Management/Marketing/Software Development/Business Analysis
  • Comfortable working in a dynamic and evolving environment
  • Ability to travel to Client locations as required
Preferred Skills
  • Awareness of diverse cultures and practices across geographies
  • Worked in any of the following industries - IT/ITES /Healthcare/BFSI/ Manufacturing/FMCG/ Oil and Gas among others
  • Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage
  • Knowledge of Javascript, CSS, HTML will be an advantage
Perks & Benefits (India)
  • Best-in-class medical insurance coverage
  • Free lunch & dinner buffet
  • Doorstep cab drop facility
  • Education sponsorship
  • Internal job transfer & global mobility programs
  • Scope to represent Whatfix at global events
Culture Principles
  • We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;


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