Senior Manager, Technology Adoption Expert

4 weeks ago

Bengaluru, Karnataka, India NTT Full time
Drive Technology Adoption and Success

As a Senior Manager, Technology Adoption, you will play a key role in driving technology adoption and success for our clients. You will lead a team of Software Lifecycle Specialists in building and maintaining client relationships to drive value realization for our clients' software estate and increase lifetime value for the organization.

Key Responsibilities:

Plan, coordinate, and execute technology adoption programs in consultation with regional Client Success leadership and country Client Success leadership.

Interface with regional and country leadership in Sales, Service Delivery, Consulting, and Solution Architecture to facilitate collaboration between teams for technology adoption and influence outcomes.

Provide practice leadership for the SLS in their role as the clients' trusted advisor for software, helping the clients realize value from their relationship with the organization and ensuring the client's relationship experience is a positive one.

Be accountable for the deployment and adoption of the software investments for AP/country clients as assigned.

Create Software/Technology Success Plan templates to help accelerate software usage and feature adoption aligned to defined use cases.

Develop program management templates and tools as required for managing outcomes and operational objectives decided by the business.

Develop adoption playbooks/run books to demonstrate and institutionalize the implementation and completion of use cases and continuous adoption of the features of the software.

Ensure adoption plans are updated and regular business review meetings are held to demonstrate value to the client.

Drive regular training programs with the SLS team.

Identify opportunities to upsell, cross-sell, and expand Software offerings as well as ensure the uptake of company service offers.

Be responsible for tracking and reporting success metrics back into the company and its vendors.

Ensure that the Vendor Activation and Lifecycle Incentives and other similar rebates are tracked, claimed, and realized.

Drive partnership with the Client Success Managers to ensure successful renewals of software.

Document case studies, guide the team to develop reference clients, and build a strong client advocacy portfolio.

Requirements:

SME in software lifecycle management with at least 12 years of consulting/lifecycle management/technology deployment experience in enterprise software-defined infrastructure in on-premise, hybrid cloud, and XaaS environments.

Extended demonstrable experience in an IT Services company managing technology lifecycle programs.

Extended demonstrable experience in a client-facing role in consulting/lifecycle management/technology deployment.

Should have preferably managed a team of software specialists focusing on adoption or displayed strong managerial ability in adoption.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

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