Strategic Operations Manager for Customer Experience Enhancement
1 week ago
This role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
About AmazonAmazon's ambition is to be the earth's most customer-centric business, setting the industry standard for customer innovation and experience. Our team drives step-change improvements in the performance of Amazon's Global Solutions and Risk Compliance space.
About the RoleThe Program Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Risk Compliance vertical. The PM will go through the complete project lifecycle - Problem definition, Scoping the problem out, Designing Solutions, Testing/ Piloting, Rollout of solutions as well as ensuring sustaining the change.
Key Responsibilities:- Work closely with operations and program team to identify areas for improvement
- Scope the problems out to define root cause bridge, quantification of root causes, identifying key levers to solve as well as prioritize the root causes basis severity
- Design solutions for fixing gaps keeping in mind pros/ cons, short term/ long term, other external changes upcoming, define expected results in terms of input, output, control metrics
- Test/ Pilot solutions to assess the solutions ability to deliver goals/ iterate solutions
- Rollout across the program/ across programs, track compliance (define ramp plan, ensure training materials, coordinate with on-boarding/ nesting for trainings)
- Design effective ways of ensuring sustainability
This is a fast-paced, challenging and deadline driven environment. Each and every person buying, selling, or handling Amazon products will be your customer. If you would like to make a real-world difference by working hard, having fun, and making history, this is the team for you.
RequirementsWe are looking for candidates with 2+ years of program or project management experience, proficiency in SQL and advance Excel. Knowledge of lean six sigma methodology is also required. It would be a plus if you have experience of problem solving using lean six sigma approach and experience in requirement gathering and ability to write clear and detailed requirement document.
Salary RangeThe estimated salary range for this role is $120,000-$160,000 per year.
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