Experience Enhancement Manager
1 week ago
About Us:
At PlatinumRx, we are dedicated to revolutionizing the e-pharmacy industry by making chronic medications more affordable and accessible. Our team is passionate about leveraging technology to deliver exceptional results and exceed customer expectations.
Job Description:
We are seeking a skilled Retention Manager to drive customer loyalty and repeat purchases, a critical metric for our business. The ideal candidate will possess hands-on experience in retention strategies that directly impact customer lifetime value.
Responsibilities:
- Conceptualize and execute retention campaigns to elevate customer engagement and repeat purchases.
- Use CRM tools (WebEngage, MoEngage, Clevertap) for targeted segmentation, campaign automation, and performance tracking.
- Analyze customer behavior, churn patterns, and feedback to develop effective retention strategies.
- Collaborate with marketing and product teams to synchronize retention efforts with overall business objectives.
- Track and optimize key retention metrics such as churn rate, repeat purchase rate, and customer lifetime value.
- Continuously evaluate and refine campaigns to enhance 1-2+ years of experience in retention, CRM, or lifecycle marketing.
Compensation:
We offer a competitive salary range of $80,000 - $110,000 per year, based on experience. Additionally, you will have the opportunity to work in a dynamic startup environment with significant growth opportunities.
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