Post-Booking Experience Enhancement Lead
1 month ago
Company Overview:
We are a forward-thinking company dedicated to revolutionizing the cab services experience for our users.
Our mission is to provide seamless and satisfying experiences that drive customer loyalty and operational success in the cab services domain.
Job Description:
This role involves analyzing user interactions, identifying pain points, and implementing improvements to maximize customer satisfaction and operational efficiency.
You will focus on delivering exceptional post-booking experiences for customers in the cab services of MakeMyTrip and Goibibo.
The core responsibilities include:
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