Post-Payment Journey Specialist

13 hours ago


Bengaluru, Karnataka, India Acko General Insurance Limited Full time

Job Summary: Acko General Insurance Limited is hiring a Post-Payment Journey Specialist to oversee our operational processes. The ideal candidate will have experience in managing vendor relationships and collaborating with cross-functional teams to drive process improvements.

About the Role:
The successful candidate will be responsible for defining and maintaining SOPs, managing vendor relationships, and ensuring accurate reconciliation processes. They will also coordinate with product and analytics teams to lead solution workshops and monitor key initiatives to enhance customer experience.

Key Responsibilities:
- Develop and implement best-in-class processes for post-payment journeys of Life D2C insurance products
- Manage vendor relationships, including identification, onboarding, and performance monitoring
- Collaborate with finance teams to ensure accurate reconciliation processes
- Work closely with product and analytics teams to design and implement process improvements

Requirements:
- Bachelor's or Master's degree from Tier 1 institutions, preferably with a specialisation in Operations or Finance
- Proven track record of working with external vendors and experience working with cross-functional teams
- Excellent communication and interpersonal skills

Salary Range: ₹1000000 - ₹1600000 per annum



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