Data Operations Manager for Shopping Experience Enhancement
1 week ago
At Amazon, we are committed to creating a superior shopping experience for our customers worldwide. As a Data Operations Manager in Rufus and Alexa Shopping Operations, you will play a pivotal role in shaping the future of shopping by leveraging cutting-edge technology and operational excellence.
About the RoleWe are seeking a skilled Program Manager II to work on defined projects with limited guidance, applying project-management best practices to make the process more efficient and facilitate delivery. The ideal candidate will have 5+ years of program or project management experience, with a proven track record of defining and implementing process improvement initiatives using data and metrics.
Key Responsibilities:- Manage HiTL annotation tooling roadmap and collect new requirements from internal customers through workshops, stakeholder discussions, voice of customer sessions etc.
- Work closely with Operations and Software development teams to improve tools, processes and reporting dashboards.
- Drive the roadmap prioritization discussions across stakeholder groups, Ops sites, tech teams etc.
- Enable flawless launch and adoption of new features for Operations team and other internal customers through pre planned change management activities.
- Ensure adherence to new feature launch mechanism and highlight any exception on timely basis.
- Keep the cross functional team (CFT) updated about the projects and progress through weekly/monthly flashes and proactive communication management tools.
- Work with Privacy team to plan periodic compliance activities and ensure OPTIMA's platforms are compliant with Privacy policies.
- Maintain WBS (Work breakdown structure) for each project and tracking the action items closely and proactively escalate the risks foreseen (tech and non tech) to drive mitigation.
- Maintain clear documentation of project files like business requirements, UAT summary, agreements, MoMs etc. and use them to resolve disputes.
- Daily Stand-Ups: Facilitate quick team meetings to discuss progress, plans, and blockers.
- Requirements Alignment: Collaborate with business analysts to ensure project requirements meet stakeholder expectations.
- UAT Planning: Lead discussions on User Acceptance Testing strategies, timelines, and success criteria.
- Stakeholder Engagement: Present project status updates and facilitate GO/NO GO decisions.
- Risk Management: Identify and assess risks, developing mitigation strategies with the project team.
- Team Coordination: Work closely with development and testing teams to prioritize tasks and address challenges.
- Documentation: Maintain current project documentation and prepare status reports for stakeholders.
We estimate the salary for this position to be around $120,000 - $160,000 per year, depending on location and experience.
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