Operational Lead for Data Annotation and AI Training
2 days ago
At Rufus & Alexa Shopping Operations, we strive to deliver a superior shopping experience to customers worldwide by providing high-quality dataset generation and annotations. We work closely with Shopping feature teams to enhance customer experience quality across various features, devices, and locales.
About the Role
We are seeking an Operational Lead who will be responsible for managing day-to-day operations with a team of AI Data Validators and AI Validator Leads. The ideal candidate will have 4+ years of work experience with 2+ years of managing at least 20 employees, excellent communication skills, strong organizational abilities, and detail-oriented nature. Additionally, they should be comfortable working in a fast-paced environment with multiple projects and willing to adapt to changing priorities.
Key Responsibilities
• Manage daily operations, including work prioritization, delivery, and resource allocation.
• Ensure high-quality delivery under tight deadlines while maintaining operational efficiency.
• Plan capacity, commit to volume, and manage resources, queue, shift management, cross-training, and leave management.
• Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones.
• Maximize productivity and process efficiency through standardization, documentation, supervision, analysis, and performance feedback.
• Initiate and lead process improvement projects, present solutions, and implement them in other applicable areas.
• Own team's hiring, performance, and development through performance metrics, training, feedback, and coaching.
Benefits
This role offers a competitive salary of $100,000 - $120,000 per annum, depending on experience, plus additional benefits such as health insurance, retirement plans, and paid time off. As an Amazonian, you'll enjoy our inclusive culture that empowers employees to deliver their best results for customers. Amazon is committed to diversity and inclusion and offers opportunities for professional growth and development.
About myGwork
myGwork is a global platform for the LGBTQ+ business community, and as a member of this network, Rufus & Alexa Shopping Operations strives to create an inclusive work environment that values diversity and promotes equal opportunities.
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