Data Operations Manager for LLMs

7 days ago


Bengaluru, Karnataka, India myGwork Full time

About the Role

We are seeking a seasoned Program Manager II to join our team at Rufus and Alexa Shopping Operations. As a key member of our organization, you will play a pivotal role in shaping the future of shopping experiences for customers worldwide.

Your Key Responsibilities

  • Manage the HiTL annotation tooling roadmap, collecting new requirements from internal customers through workshops, stakeholder discussions, and voice of customer sessions.
  • Work closely with Operations and Software development teams to improve tools, processes, and reporting dashboards.
  • Drive roadmap prioritization discussions across stakeholder groups, Ops sites, and tech teams.
  • Ensure flawless launch and adoption of new features for Operations team and other internal customers through pre-planned change management activities.
  • Maintain clear documentation of project files like business requirements, UAT summary, agreements, MoMs, and use them to resolve disputes.
  • Work closely with Ops PoCs in triaging UAT issues, adoption issues, and any tooling-related blockers.

A Day in the Life

  • Daily Stand-Ups: Facilitate quick team meetings to discuss progress, plans, and blockers.
  • Requirements Alignment: Collaborate with business analysts to ensure project requirements meet stakeholder expectations.
  • UAT Planning: Lead discussions on User Acceptance Testing strategies, timelines, and success criteria.
  • Stakeholder Engagement: Present project status updates and facilitate GO/NO-GO decisions.
  • Risk Management: Identify and assess risks, developing mitigation strategies with the project team.
  • Team Coordination: Work closely with development and testing teams to prioritize tasks and address challenges.

What You'll Need

  • 5+ years of program or project management experience.
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
  • 5+ years of working cross-functionally with tech and non-tech teams experience.
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
  • Experience defining program requirements and using data and metrics to determine improvements.

Your Salary Range

$150,000 - $180,000 per annum, depending on your experience.



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