Enhance Operational Efficiency as a Program Manager

2 days ago

Bengaluru, Karnataka, India Rippling Full time

About Rippling

Rippling is a revolutionary platform that streamlines HR, IT, and Finance operations for businesses. By consolidating workforce systems into a single system, we empower organizations to manage the entire employee lifecycle efficiently.

Take onboarding, for instance. With Rippling, companies can onboard new employees anywhere in the world within 90 seconds. This includes setting up payroll, corporate cards, computers, benefits, and even third-party apps like Slack and Microsoft 365.

Headquartered in San Francisco, CA, Rippling has secured $1.2B in funding from top investors, including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. We were also named one of America's best startup employers by Forbes.

We prioritize candidate safety, and all official communication will be sent from verified @Rippling.com addresses.


About the Role

This position involves overseeing the management and optimization of tools used by various teams within the organization. As a Tools and Coordination Program Manager, you will ensure seamless access to tools for AEs, SDRs, Sales Managers, and RevOps. You will partner closely with stakeholders across the organization to streamline processes and improve user experiences.

Your key responsibilities will include:

  • Tool Access Management: Serve as the primary point of contact for managing and coordinating requests for access to tools across all relevant teams.
  • Cross-Functional Collaboration: Partner with RevOps, Marketing Ops, and Sales Onboarding to ensure new hires have immediate and seamless access to necessary tools required for their roles.
  • Presentation & Facilitation Skills: Develop and maintain asynchronous training content to support employees in learning and effectively using tools.
  • Project Management: Manage multiple priorities and projects simultaneously, ensuring tasks are prioritized to meet deadlines and achieve desired outcomes.
  • Program Management: Develop, document, and maintain clear and comprehensive processes for tool access and usage.
  • Enablement Functional Expertise: Document and promote best practices for tool usage to enhance efficiency and optimize workflow across the organization.
  • Analytical Skills: Assess tool effectiveness and make data-driven recommendations to enhance team productivity and operational efficiency.
  • Content Development: Create and regularly update a centralized repository of tool documentation and training materials.

What You Will Need

  • At least 5 years of experience in Enablement, Program Management, Product Marketing, Sales Operations, and/or Sales.
  • Able to thrive in fast-paced environments, effectively managing shifting priorities and handling multiple tasks without becoming overwhelmed.
  • An aptitude for problem-solving and partnering with cross-functional teams to drive process improvements and enhance tool accessibility.
  • Familiarity with sales and marketing operations tools and processes.
  • Exceptional communication and organizational skills.
  • A self-starter with a bias towards action.
  • Strong operational excellence skills – understands how to organize chaos, streamline processes, create workflows to support more efficient working processes.
  • Ability to create engaging and informative training materials, preferably with experience in creating video or multimedia content.

The estimated salary for this role is around $125,000 per year, considering the industry standards and the location. If you're passionate about optimizing operational tools and enabling others to perform at their best, this role is designed for you.

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