Concession Prevention Program Revenue Enhancer

3 weeks ago


Bengaluru, Karnataka, India ASSPL - Karnataka Full time

Job Description:

This role is a key part of the Concession Prevention Program (CPP) within the India Security & Loss Prevention team at ASSPL - Karnataka.

We are seeking an energetic and proactive candidate who is willing to challenge conventional practices and drive innovation. As a CPP Analyst, you will play a significant role in directly impacting the company's profitability by analyzing and reducing concessions, which are financial adjustments or losses.

By effectively managing and optimizing the concession bucket, you will help enhance the overall financial performance and security of the organization.

Your efforts will be vital in ensuring that financial losses are minimized, thereby supporting the organization's long-term success and stability.

Key Responsibilities:

  • Resolve Trouble Tickets Related to Refund Claims: Manage and resolve trouble tickets (TT) related to customer refund claims efficiently, ensuring timely and accurate processing.
  • Analyze and Verify Customer Claims: Utilize various tools and methods to thoroughly verify the legitimacy of customer claims, ensuring accuracy and preventing fraudulent activities.
  • Handle Escalation Cases: Address and resolve escalated cases promptly, ensuring customer satisfaction and maintaining service quality standards.
  • Achieve Daily TT Resolution Targets: Meet daily targets for trouble ticket resolution while maintaining high-quality parameters.
  • Create Reports on Loss Data and Trends: Develop detailed reports on loss data, root cause analysis (RCA), and observe related trends over time to identify areas for improvement and implement preventive measures.
  • Collaborate with Stakeholders: Connect with stakeholders from other teams to address and resolve issues that may affect the efficiency and effectiveness of trouble ticket resolution.

BASIC QUALIFICATIONS

  • Educational Background: A graduate with a background that includes some technical knowledge, particularly related to IT.
  • Data Analysis Skills: Proficient in data analysis, with the ability to interpret and draw insights from data to inform decision-making processes.
  • Technical Proficiency: Good working knowledge of Microsoft Excel and the internet, essential for performing day-to-day tasks efficiently.
  • Adaptability: The ability to quickly learn and adapt to new tools and technologies as required by the job, ensuring continuous improvement and keeping up with evolving job demands.

PREFERRED QUALIFICATIONS

  • Microsoft Excel and Internet Navigation: Good working knowledge of Microsoft Excel and internet navigation, essential for performing day-to-day tasks efficiently.
  • Tableau: Working knowledge of Tableau for data visualization and reporting.
  • SQL: Proficiency in building SQL queries and extracting data from databases.

Estimated Salary: ₹8.5 Lacs - ₹12 Lacs per annum, based on industry standards and location.



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