Collections Performance Enhancement Specialist

1 day ago


Bengaluru, Karnataka, India VCATCH Full time
Job Title:

Collections Performance Enhancement Specialist


About the Role:

Vcatch is seeking an experienced Collections Performance Enhancement Specialist to join our Loan Recovery team. This role plays a key part in enhancing the skills and performance of our collections associates, driving business success through effective training and quality assurance.


Key Responsibilities:
  1. Training Design & Delivery:
  • Develop experiential learning programs focused on improving collection outcomes.
  • Create training modules on best practices in loan recovery, customer communication, negotiation, and conflict resolution.
  • Conduct classroom sessions, workshops, and on-the-job training to enhance associates' skills and ensure they meet performance targets.
  1. Quality Assurance & Performance Improvement:
  • Monitor performance data, identify gaps, and develop targeted training strategies.
  • Use data-driven insights to provide feedback and coaching on effective loan recovery techniques.
  • Establish quality metrics to measure training program effectiveness.
  1. On-Site Customer Support:
  • Provide hands-on training, support, and guidance to collections associates at customer locations.
  • Assess on-ground challenges and customize training sessions to address specific customer needs.
  • Maintain positive relationships with customers, ensuring training programs align with their objectives.
  1. Program Evaluation & Continuous Improvement:
  • Evaluate training outcomes, gather feedback, and refine training materials and methods.
  • Stay updated on industry trends and best practices in loan recovery, ensuring training content remains relevant and effective.
  • Prepare regular reports on training activities, performance improvements, and quality metrics.

The ideal candidate will possess a bachelor's degree in a relevant field and 3+ years of experience in loan recovery or a related field. Proven training and coaching skills are essential, along with a deep understanding of loan recovery processes and customer communication. Strong analytical and problem-solving abilities are also required. The salary for this position is approximately $85,000 - $110,000 annually, depending on location and experience.



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