Collection Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled Collection Specialist to join our team at CanPe Solutions India Private Limited. As a key member of our collections team, you will be responsible for connecting with borrowers, guiding them through the repayment process, and ensuring timely collections.
Key Responsibilities:
- Engage with borrowers through inbound and outbound calls to facilitate collections and settlements.
- Negotiate and advise borrowers on payment plans, respond to inquiries, and persuade them to make timely payments.
- Update borrower communications and repayment status on our platform.
- Monitor and maintain accurate collections dashboards and provide regular reports to clients.
- Collaborate with clients' collections teams to optimize collection processes.
- Develop strategies to enhance collection performance and recommend process improvements.
- Ensure all interactions with borrowers are conducted in a professional and courteous manner.
Requirements:
- Diploma or graduate degree in any field.
- 1-4 years of experience in collections, call center, or credit-card related roles.
- Strong communication and problem-solving skills, with a positive attitude and ability to work independently.
- Proficiency in spoken and written English, with South Indian languages a plus.
- Excellent computer skills, including MS-Excel and MS-Word.
What We Offer:
- A competitive salary range of ₹15,000.00 - ₹25,000.00 per month.
- Paid sick time and Provident Fund benefits.
- A dynamic and supportive work environment.
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