Collection Specialist
5 days ago
The HRhelpdesk is seeking a highly skilled Collection Specialist to join our team. As a key member of our organization, you will be responsible for tracking daily micro-level collections of each merchant and identifying risks. Your role will involve identifying merchant's daily collection process at his shop through Mystery/Secret Shopping, preparing account reconciliation statement on a regular basis, and sending daily collection reports to the concerned reporting head.
Key Responsibilities:
- Track daily micro-level collections of each merchant and identify risks.
- Identify Merchant's daily collection process at his shop through Mystery/Secret Shopping.
- Prepare account reconciliation statement on a regular basis.
- Send daily collection reports to the concerned reporting head.
- Resolve service issues of clients by coordinating with relevant departments.
Requirements
RequirementsQualification
· Minimum 3-5 years relevant experience needed. Collection of consumer loans/ small business loans.
· Minimum a graduate (in any field).
· Preferably a DRA (Debt Recovery Agent) certified professional
· Good knowledge of Computers (MS Office, email communication)
Skills Set & Experience
· Should be presentable with good communication skills.
· Good hold over language -English and Hindi
· Should have knowledge of the Collection Process.
· Should have Experience in Field/Corporate Collections.
· Professional approach towards the Customer.
· Ability to command authority but humble and sincere in behaviour
· Good convincing skills
· Aware of Collection Code of Conducts.
· Acquainted with the geographical spread of Mumbai area
· Should preferably have a 2 wheeler
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