Cx Collections Specialist

7 days ago


Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full time
Collections Specialist Job Description

We are seeking a skilled Collections Specialist to join our team at Quantum Leap Learning Solutions Pvt Ltd. As a Collections Specialist, you will play a crucial role in ensuring timely payments from customers and maintaining a positive customer experience.

Key Responsibilities:
  • Collect and maintain accurate records of all overdue payments
  • Contact clients via phone or email to discuss payment arrangements
  • Investigate reasons for delayed payments and work with customers to resolve issues
  • Encourage timely payments and maintain a record of all collection activities
  • Process refunds and monitor overdue accounts
  • Address customer queries related to payments and resolve any issues
  • Review and update accounts receivable status
  • Prepare and present collection reports during audits
Requirements:
  • At least 3-6 years of experience in customer experience, customer relationship management, or collections
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Proficiency in MS Office and CRM software
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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