Customer Experience Collections Specialist
4 weeks ago
A Customer Experience Collections Specialist is responsible for ensuring timely payments from customers. They will work closely with internal stakeholders to identify and resolve payment issues, maintaining accurate records and communicating effectively with customers.
Key Responsibilities:
- Collecting and maintaining records of overdue payments
- Investigating payment delays and communicating with customers
- Encouraging timely payments and processing refunds
- Monitoring overdue accounts and addressing customer queries
- Reviewing and updating accounts receivable status
Requirements:
- Extensive experience in customer experience and collections
- Strong communication and interpersonal skills
- Proficiency in MS Office and CRM software
- Ability to work independently and as part of a team
We are looking for a skilled and experienced Customer Experience Collections Specialist to join our team. If you have a passion for customer experience and collections, we encourage you to apply.
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Customer Experience Collections Specialist
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