Customer Experience Collections Specialist
3 weeks ago
About the Role:
At Quantum Leap, we're looking for a skilled Customer Experience Collections Specialist to join our team. As a key member of our customer experience department, you will be responsible for managing customer relationships, resolving payment issues, and ensuring a seamless customer experience.
Key Responsibilities:
• Collect and maintain accurate records of overdue payments
• Investigate and resolve payment delays
• Communicate with customers via phone or email to resolve payment issues
• Work closely with internal stakeholders to ensure timely collections
• Analyze customer feedback to identify areas for improvement
Requirements:
• 3-6 years of experience in customer experience, collections, or a related field
• Strong communication and interpersonal skills
• Proficiency in MS Office and CX software
• Ability to work in a fast-paced environment
What We Offer:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
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