Global Collections Specialist

2 weeks ago


Bengaluru, Karnataka, India Jobs for Humanity Full time

Role Overview

At Jobs for Humanity, we are seeking a skilled Global Collections Specialist to join our team. This role is a critical part of our mission to deliver a superior servicing experience for our borrowers. As a Global Collections Specialist, you will be responsible for interacting with delinquent borrowers, growing and nurturing customer relationships, and finding resolutions for their loan and payment-related concerns.

Key Responsibilities

  • Initiating outbound phone calls and email correspondence with delinquent borrowers to ensure timely and effective collections.
  • Integrating problem-solving and negotiation skills to establish successful resolutions of customer and account-related issues.
  • Curing delinquent accounts by working with borrowers to bring payments up to schedule.
  • Identifying opportunities for increasing collection efficiency and proactively communicating with stakeholders.
  • Understanding our product line and explaining all features to borrowers, including loan terminology and payment logistics.
  • Creatively utilizing resources to generate contact with delinquent borrowers.
  • Analyzing trends that come up during handling delinquent accounts and communicating them to improve overall team performance.

Qualifications

  • Bachelor's degree in business, finance, or a related field.
  • Minimum 2+ years of customer-centric experience within a high-touch, fast-paced environment focused on servicing and repayment of financial products.
  • Prior collections work experience within financial services and/or higher education industries is a distinct advantage.
  • Strong interpersonal, communication, and listening skills, with the ability to connect with customers via phone, email, and chat.
  • Excellent negotiation skills with the proven ability to apply critical thinking to complicated problems for timely and effective resolution.
  • Ideal background incorporating investigative research.
  • Empathetic, collaborative, and possesses a high level of accountability.
  • Ability to work in a high-stress environment, managing stress professionally without disruption to the operation, employees, or customers.


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