Global Collections Specialist
3 weeks ago
The Role:
At Jobs for Humanity, we're seeking a highly skilled Global Collections Specialist to join our team. As a key member of our collections team, you will be responsible for initiating outbound phone calls and email correspondence with delinquent borrowers, with the goal of resolving customer and account-related issues in a timely and effective manner.
Your Key Responsibilities:
- Communicate with delinquent borrowers to ensure timely and effective collections.
- Work with borrowers to bring payments up to schedule and cure delinquent accounts.
- Analyze trends and opportunities for increasing collection efficiency, and communicate these findings to improve team performance.
The Qualifications:
- Bachelor's degree in business, finance, or a related field.
- Minimum 2+ years customer-centric experience in a high-touch, fast-paced environment focused on servicing and repayment of financial products.
- Prior collections work experience in financial services and/or higher education industries is highly desirable.
- Excellent negotiation and communication skills, with the ability to apply critical thinking to complex problems.
What We're Looking For:
We're seeking a highly motivated and results-driven individual who is passionate about financial inclusion and access to higher education. If you have a strong background in collections and are comfortable working in a fast-paced environment, we encourage you to apply.
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