Customer Experience and Collections Specialist

3 weeks ago


Bengaluru, Karnataka, India Quantum Leap Full time

Job Title: Customer Experience and Collections Specialist

Job Summary:

Quantum Leap is seeking a skilled Customer Experience and Collections Specialist to join our team. As a key member of our customer experience team, you will be responsible for ensuring timely and effective payment collections from customers.

Key Responsibilities:

  1. Collect and maintain accurate records of all overdue payments
  2. Investigate reasons for delayed payments and communicate with customers to resolve issues
  3. Develop and implement strategies to improve customer experience and reduce payment delinquencies
  4. Collaborate with internal stakeholders to ensure seamless communication and coordination
  5. Analyze customer feedback and make recommendations to improve customer experience
  6. Provide exceptional customer service and respond to customer inquiries in a timely and effective manner

Requirements:

  • At least 3-6 years of experience in customer experience, collections, or a related field
  • Excellent communication and interpersonal skills
  • Proven ability to work in a fast-paced environment and meet deadlines
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • Competitive salary and benefits package
  • Recognition and rewards for outstanding performance


  • Bengaluru, Karnataka, India Quantum Leap Full time

    Job Title: Customer Experience Collections SpecialistAbout the Role:At Quantum Leap, we're looking for a skilled Customer Experience Collections Specialist to join our team. As a key member of our customer experience department, you will be responsible for managing customer relationships, resolving payment issues, and ensuring a seamless customer...


  • Bengaluru, Karnataka, India Quantum Leap Full time

    Job Summary: We are seeking a skilled Collections and Customer Experience Professional to join our team at Quantum Leap. As a key member of our customer experience team, you will be responsible for managing customer interactions, resolving payment disputes, and ensuring a positive experience for our clients.Key Responsibilities:Collect and maintain accurate...

  • Collection Specialist

    2 weeks ago


    Bengaluru, Karnataka, India VCATCH Full time

    As a key member of the VCATCH team, our Collection Specialist plays a vital role in ensuring the timely resolution of customer accounts.Responsibilities include:Contacting customers to inform them of overdue bills and negotiate suitable payment plans.Receiving and processing payments, as well as maintaining accurate records of customer accounts.Preparing...

  • Collection Specialist

    4 weeks ago


    Bengaluru, Karnataka, India Snaphunt Full time

    The OpportunityWe are seeking a skilled Collection Specialist to join our team at Snaphunt. As a Collection Specialist, you will be responsible for handling outbound calls, recovering loans from customers, and working with internal teams to ensure prompt and accurate order processing and delivery.The JobHandle outbound calls to customers to recover loansWork...


  • Bengaluru, Karnataka, India Blu consulting Full time

    Collection Specialist RoleWe are seeking a highly skilled and experienced Collection Specialist to join our team at Blu Consulting.Key Responsibilities:Contact clients to collect outstanding debts while maintaining a positive relationship with the customerWork with clients to find solutions for their outstanding debtsFollow-up regularly with clients in an...

  • Collection Specialist

    3 weeks ago


    Bengaluru, Karnataka, India Nirmal Vision Full time

    Job Summary:We are seeking a highly skilled Collection Specialist to join our team at Nirmal Vision. As a key member of our Accounts Receivable department, you will be responsible for reducing delinquency and collecting outstanding balances from customers.Key Responsibilities:Monitor and maintain assigned accounts, ensuring timely collections and resolving...


  • Bengaluru, Karnataka, India One Point One Solutions Full time

    Job Title: Collections SpecialistLocation: Not SpecifiedExperience: 1-3 yearsProcess: ICICI (collection process)Roles and Responsibilities:Understanding the company's products and services.Providing customer support through email and phone calls.Resolving customer complaints and queries.Offering detailed information to customers.Maintaining records of each...


  • Bengaluru, Karnataka, India Blu consulting Full time

    Job DescriptionJob Title: Collections SpecialistJob Type: Full-timeLocation: BangaloreAbout Us: Blu Consulting is a leading consulting firm that provides expert services in various fields. We are seeking a highly skilled and motivated Collections Specialist to join our team.Job Summary: We are looking for a Collections Specialist to collect outstanding debts...

  • Collection Specialist

    4 weeks ago


    Bengaluru, Karnataka, India 75F APAC Full time

    About 75F APAC75F APAC is a leading provider of IoT-based Building Automation & Energy Efficiency solutions for commercial buildings. Our global presence, with offices across India, Singapore, and the Middle East, enables us to serve a diverse range of clients. As a result of our dedicated efforts towards climate action, 75F APAC has earned recognition,...


  • Bengaluru, Karnataka, India Jobs for Humanity Full time

    Job Title: Global Collections SpecialistJob Summary: We are seeking a highly skilled Global Collections Specialist to join our team at Jobs for Humanity. As a Collections Specialist, you will be responsible for interacting with delinquent borrowers, growing and nurturing customer relationships, and finding resolutions for their loan and payment related...

  • Collection Specialist

    2 weeks ago


    Bengaluru, Karnataka, India HRhelpdesk Full time

    The HRhelpdesk is seeking a highly skilled Collection Specialist to join its team. As a key member of our organization, you will play a crucial role in driving business growth by managing daily micro-level collections and identifying potential risks.Key Responsibilities:Track and analyze daily collections from each merchant to identify areas of improvement...


  • Bengaluru, Karnataka, India Call For Jobs Full time

    Job ResponsibilitiesWe are seeking a skilled Collections Specialist to join our team at Call For Jobs.Key Parameters and DetailsCommunicate loan details, interest rates, and processing fees to customers.Explain available payment modes and how to make payments.Resolve customer queries related to loan disbursal and repayment.RequirementsStrong verbal and...

  • Collection Specialist

    4 weeks ago


    Bengaluru, Karnataka, India Snaphunt Full time

    The OpportunityWe are seeking a skilled Collection Specialist to join our team at Snaphunt. This role offers a unique chance to make a positive impact within a company with a solid track record of performance.The JobHandle outbound calls to customersRecover loans from customers in a professional and timely mannerCollaborate with internal teams to ensure...


  • Bengaluru, Karnataka, India Ethos Watches Full time

    About UsEthos Watches is a luxury watch boutique seeking a skilled Customer Experience Specialist to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth.Key Responsibilities:Client Engagement: Greet and welcome customers, creating a warm and inviting atmosphere. Listen...


  • Bengaluru, Karnataka, India Snaphunt Full time

    The OpportunitySnaphunt is seeking a skilled Collections Specialist to join our team. As a key member of our operations team, you will be responsible for handling outbound calls, recovering loans from customers, and working with internal teams to ensure prompt and accurate order processing and delivery.Key Responsibilities:Handling outbound calls to recover...


  • Bengaluru, Karnataka, India VCATCH Full time

    Company OverviewVCATCH is a leading business process outsourcing (BPO) company that operates on Six-Sigma standards. With a team of experienced professionals and state-of-the-art technology, we provide cost-effective call center services to various industries. Our aim is to enhance business ROI and promote growth.Job OverviewA great opportunity for a...

  • Collection Specialist

    2 weeks ago


    Bengaluru, Karnataka, India HRhelpdesk Full time

    Job DescriptionThe HRhelpdesk is seeking a highly skilled Collection Specialist to join our team. As a key member of our organization, you will be responsible for tracking daily micro-level collections of each merchant and identifying risks. Your role will involve identifying merchant's daily collection process at his shop through Mystery/Secret Shopping,...


  • Bengaluru, Karnataka, India Momentive Full time

    Job Title: Credit and Collections SpecialistJob Summary:The Credit and Collections Specialist will be responsible for managing customer accounts, assessing credit worthiness, and collecting debts. The ideal candidate will have excellent communication and analytical skills, with the ability to work independently and as part of a team.Key...


  • Bengaluru, Karnataka, India Jobs for Humanity Full time

    Role OverviewAt Jobs for Humanity, we are seeking a skilled Global Collections Specialist to join our team. This role is a critical part of our mission to deliver a superior servicing experience for our borrowers. As a Global Collections Specialist, you will be responsible for interacting with delinquent borrowers, growing and nurturing customer...


  • Bengaluru, Karnataka, India HRhelpdesk Full time

    Job DescriptionThe HRhelpdesk is seeking a highly skilled Collection Performance Specialist to join our team in Mumbai. As a key member of our Financial Services department, you will be responsible for tracking daily micro level collections of each merchant and identifying potential risks.Key Responsibilities:· Monitor and analyze daily collection reports...