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Operations Manager O2C Collection Specialist

1 month ago

Bengaluru, Karnataka, India exl Full time

At EXL, we are seeking an experienced Operations Manager to join our team. As an Operations Manager O2C Collection Specialist, you will play a key role in driving business growth and improving operational efficiency.

The successful candidate will have a strong background in operations management, with a focus on collections and customer service. You will be responsible for managing a team of collection specialists, ensuring that they have the necessary tools and resources to perform their duties effectively.

In this role, you will work closely with cross-functional teams to identify areas for improvement and implement process enhancements. You will also develop and maintain reports to track key performance indicators (KPIs) and provide insights to stakeholders.

We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience, as well as comprehensive benefits and opportunities for professional growth and development.

Responsibilities:

  • Manage a team of collection specialists to achieve daily, weekly, and monthly targets
  • Develop and maintain reports to track KPIs and provide insights to stakeholders
  • Work closely with cross-functional teams to identify areas for improvement and implement process enhancements
  • Collaborate with customers and internal stakeholders to resolve disputes and improve customer satisfaction
  • Ensure compliance with regulatory requirements and company policies

Requirements:

  • 5-7 years of experience in operations management, with a focus on collections and customer service
  • Proven track record of driving business growth and improving operational efficiency
  • Strong leadership and communication skills, with the ability to motivate and manage a team
  • Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Ability to work in a fast-paced environment and adapt to changing priorities