OTC Collections Specialist
7 hours ago
HCL Tech is hiring a highly skilled OTC Collections Specialist to join their team. The ideal candidate will have 3-8 years of experience in collections and billing, with excellent communication and relationship-building skills.
Job DescriptionThe OTC Collections Specialist will be responsible for managing all aspects of the collections activity, including cash collection, account management, customer relations, accounts reconciliation, and debt collection forecasting. This role involves working with multiple revenue streams (GDO/2 Tier/Direct/Leasing) and building strong relationships with customers and internal teams.
The key tasks and activities of this role include:
- Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
- Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures
- Accountability for debt and cash targets achievement on a quarterly/monthly basis
- Full compliance with all associated internal and Sarbox Controls
- Written / oral communication on open balances + reconciliation of accounts for portfolio
- Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management
- Correct handling of UMCC as per ICMP guidelines
- Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections
- Implementation of service stops/ remove stops according to process
- Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
The successful candidate will also participate in month-end reporting closing activities in alignment with ICMP and act as a point of escalation for team members for complex issues. Additionally, they will mentor team members, supporting and coaching them on an ongoing basis.
RequirementsTo be successful in this role, the candidate should have:
- 3-8 years of experience in collections and billing
- Excellent communication and relationship-building skills
- Ability to work with multiple revenue streams (GDO/2 Tier/Direct/Leasing)
- Strong analytical and problem-solving skills
- Ability to work under pressure and meet deadlines
HCL Tech offers a competitive salary range of $80,000 - $120,000 per year, depending on experience. The company also provides a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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