Strategic Operations Manager

4 days ago


Bengaluru, Karnataka, India IGT Solutions Full time

About IGT Solutions

We are a leading provider of Contact Center services, seeking an experienced Operations Manager to lead our team in delivering exceptional customer experiences.

Salary: ₹1,200,000 - ₹2,400,000 per annum (dependent on experience)

Job Description:

The successful candidate will be responsible for the overall leadership of our BPO operations, providing strategic and tactical direction to the team to achieve desired business goals. Key responsibilities include:

  • Liaising with clients to build and maintain smooth operations delivery and expanding relationships
  • Managing all resources and operations to ensure timeliness and adherence to SLAs
  • Identifying opportunities for improvement and devising solutions to enhance performance
  • Managing attrition and creating a people-friendly environment
  • Setting targets for performance across all levels and designing performance reviews
  • Ensuring profitability of the project and organizing site calibrations
  • Performance management of team members and fostering a business-oriented relationship
  • Providing regular status reports and ensuring people development and profit enhancement

Required Skills and Qualifications:

The ideal candidate will possess:

  • Analytical aptitude, attention to detail, and problem-solving skills
  • A proven ability to build, manage, and foster a team-oriented environment
  • Excellent communication and interpersonal skills
  • Leadership and management skills, with a focus on client engagement and interface exposure
  • Min. 2 Yrs. of experience in a managerial role

Benefits:

We offer a competitive salary package, including benefits such as health insurance, retirement plans, and paid time off.

Others:

We are an equal opportunities employer, committed to providing a non-discriminatory environment free from intimidation, harassment, or bias. If you are interested in this opportunity, please share your updated resume.



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