Strategic Operations Manager
4 days ago
About IGT Solutions
We are a leading provider of Contact Center services, seeking an experienced Operations Manager to lead our team in delivering exceptional customer experiences.
Salary: ₹1,200,000 - ₹2,400,000 per annum (dependent on experience)
Job Description:
The successful candidate will be responsible for the overall leadership of our BPO operations, providing strategic and tactical direction to the team to achieve desired business goals. Key responsibilities include:
- Liaising with clients to build and maintain smooth operations delivery and expanding relationships
- Managing all resources and operations to ensure timeliness and adherence to SLAs
- Identifying opportunities for improvement and devising solutions to enhance performance
- Managing attrition and creating a people-friendly environment
- Setting targets for performance across all levels and designing performance reviews
- Ensuring profitability of the project and organizing site calibrations
- Performance management of team members and fostering a business-oriented relationship
- Providing regular status reports and ensuring people development and profit enhancement
Required Skills and Qualifications:
The ideal candidate will possess:
- Analytical aptitude, attention to detail, and problem-solving skills
- A proven ability to build, manage, and foster a team-oriented environment
- Excellent communication and interpersonal skills
- Leadership and management skills, with a focus on client engagement and interface exposure
- Min. 2 Yrs. of experience in a managerial role
Benefits:
We offer a competitive salary package, including benefits such as health insurance, retirement plans, and paid time off.
Others:
We are an equal opportunities employer, committed to providing a non-discriminatory environment free from intimidation, harassment, or bias. If you are interested in this opportunity, please share your updated resume.
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