Strategic Customer Engagement Manager
4 weeks ago
Job Description
We are seeking a highly skilled Strategic Customer Engagement Manager to join Brigade Group. This role is crucial in developing and executing customer relationship management campaigns to increase customer loyalty.
Key Responsibilities:
- Develop and execute customer engagement strategies to foster strong relationships with customers.
- Prepare and implement universal customer service procedures across the organization.
- Analyze customer behavior and measure its impact on business outcomes to inform strategic decisions.
- Maintain open communication channels with customers and respond promptly to their queries and concerns.
- Resolve customer complaints efficiently and effectively.
- Segment customers based on demographics or behaviors and tailor approaches accordingly.
- Design and implement promotional activities to optimize sales growth and customer retention.
- Leverage customer data to identify new leads and potential customers.
- Understand past customer attitudes to better engage current customers.
- Identify cost-efficient communication channels with customers.
- Prioritize customer interaction approaches for maximum effectiveness.
- Keep customers informed about new collections and special offers.
- Adopt emerging trends and strategies to expand the customer base.
- Collaborate with departments to enhance customer interactions and establish cooperation protocols.
- Notify administrators and senior management of execution plans and required changes.
- Monitor competitors' customer relationship strategies.
The Ideal Candidate:
We are looking for a skilled professional with excellent communication and interpersonal skills, who can build strong relationships with customers and drive business growth. The successful candidate will have a solid understanding of customer relationship management principles and practices.
Salary: $80,000 - $110,000 per annum, depending on experience.
About Brigade Group:
Brigade Group is a leading company in [industry], committed to delivering exceptional customer experiences. We value our customers and strive to build long-term relationships with them.
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