Customer Engagement Manager

1 week ago


Bengaluru, Karnataka, India Genpact Full time
About the Role

We are seeking a highly skilled Customer Engagement Manager to join our team at Genpact. In this role, you will be responsible for managing and moderating our online communities, ensuring a positive and engaging experience for our customers.

About Us:

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

About the Job:
  • You will monitor social media conversations, respond to customer queries, and provide timely and accurate information to address their concerns.
  • In addition, you will analyze community feedback and report on sentiments and trends to inform key business decisions.
Requirements:

To be successful in this role, you will need:

  • A minimum of 7-10 years of experience in community management, with a strong understanding of social media platforms and tools.
  • Excellent communication skills, with the ability to present complex data in a clear and compelling way.
  • Strong analytical abilities, with the capacity to handle large data sets and arrive at meaningful findings.
Salary Range

The successful candidate can expect a competitive salary range of $100,000 - $130,000 per annum, depending on location and experience.



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