Strategic Customer Advocacy Manager
2 days ago
Company Overview
">ColorTokens Inc. is a leading provider of innovative cybersecurity solutions, dedicated to empowering businesses to thrive in an ever-evolving threat landscape.
Job Summary
">We are seeking a highly skilled Strategic Customer Advocacy Manager to join our team and drive long-term success with our valued clients. As a key member of our customer success organization, you will be responsible for overseeing the lifecycle of client relationships, ensuring seamless onboarding, value realization, and renewal. Your passion for delivering exceptional customer experiences, combined with your expertise in relationship management and business consultancy, will make you a valuable asset to our team.
Job Description
">Key Responsibilities:
- ">
- Oversee the entire client lifecycle, from onboarding to value realization and renewal, to ensure long-term success and adoption of CT products.
- Act as the primary point of contact and account owner for assigned clients, providing timely problem resolution and escalations.
- Own client meetings, including product training, data analysis, strategic business reviews, and additional engagement modules.
- Identify at-risk opportunities and collaborate with internal and external stakeholders to develop and implement solutions.
- Work closely with Client Services, Sales, Product Marketing, and Finance to deliver best-in-class service to all clients.
- May require short-term travel within or outside India, as well as working in client time zones for extended periods.
Desired Candidate Profile
">We are looking for a highly motivated and experienced individual with a strong mix of relationship management, analytical, business, and technical skills. The ideal candidate will have delivery-related experience in the Cybersecurity/SaaS/hi-tech products industry, with a proven ability to internalize product offerings and discuss solutions, benefits, and trade-offs with enterprise customers.
Requirements & Qualifications
">To succeed in this role, you will need:
- ">
- A Bachelor's degree from a top-tier institute, with an MBA preferred.
- Excellent organization and project management capabilities.
- Exceptional communication skills, both written and verbal, with the ability to deliver effective presentations, group facilitation, and one-on-one consultation.
- Self-starting, self-motivated, flexible, and results-driven mindset.
- Experience using Salesforce and other CS tools.
Compensation & Benefits
">We offer a competitive salary of ₹1,200,000 per annum, along with a range of benefits that include health insurance, retirement savings, and professional development opportunities. If you are passionate about delivering exceptional customer experiences and have a proven track record of success in a similar role, we encourage you to apply for this exciting opportunity.
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