Advocacy and Engagement Specialist

3 weeks ago


Bengaluru, Karnataka, India Azentio Software Pvt Ltd Full time
About Us:

Azentio Software Pvt Ltd is a leading provider of mission-critical software products for the financial services industry. With over 800 customers in more than 60 countries, we have a strong presence globally. Our team of over 2,300 employees across 12 countries is dedicated to delivering exceptional customer experiences.

Job Description:

We are seeking a highly motivated Customer Advocacy Specialist to join our team. In this role, you will be responsible for managing our Customer Advisory Board program, building relationships with customers, and driving business growth through customer advocacy.

Responsibilities:
  • Develop and execute strategies to engage with customers, gather feedback, and identify areas for improvement.
  • Collaborate with cross-functional teams to develop marketing materials, case studies, and other advocacy content.
  • Provide insights and recommendations to senior leadership based on customer feedback and market trends.
  • Maintain a repository of customer success stories, updating and refreshing content regularly.
Requirements:
  • Three years of experience in Customer Advocacy, Customer Success, or Marketing roles, preferably in a B2B environment.
  • Possess exceptional interpersonal and communication skills, with the ability to build relationships and engage customers.
  • Strong project management skills, with experience organizing events, meetings, or advisory boards.
  • Proficiency in using CRM, marketing automation, and advocacy management tools.
  • Creative writing skills with a knack for storytelling and content creation.
  • A passion for customer success, advocacy, and creating exceptional customer experiences.

Estimated salary: ₹9,00,000 - ₹13,50,000 per annum.



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