Community Engagement Specialist

4 days ago


Bengaluru, Karnataka, India FRND Full time
About the Role

We are seeking a highly motivated Community Engagement Specialist to join our team at FRND. This role is an excellent opportunity for someone who is passionate about building strong relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction.

Key Responsibilities:
  • Serve as the primary point of contact for users, managing day-to-day communication.
  • Scale daily Malayalam active users on the app by leveraging user-generated matchmakers, content creators, and moderators.
  • Implement strategies for the upskilling and monetization of matchmakers, content creators, and moderators to ensure their long-term engagement and success.
  • Work closely with the product team to launch and optimize new features focused on user engagement, retention, and monetization.
  • Create and nurture micro-influencers within the FRND ecosystem to drive matchmaking, virtual gifting, and radio shows.
  • Stay up to date with new social media trends, insights, and best practices. Utilize this information to enhance engagement and grow the platform.
  • Manage and support different speaking communities to foster a positive and interactive environment.
Requirements:
  • Minimum of 1 year of experience in operations, campaign, or community management.
  • Strong understanding of culture and Malayalam language, excellent communication skills, and proficiency in social media platforms and community management tools.
  • Strong interpersonal and communication skills to build relationships.
  • Familiarity with app-based user engagement metrics and tools, as well as the ability to analyze data to drive decision-making.
  • Demonstrated ability to take full ownership of projects and drive them to successful completion.
  • Ability to work cross-functionally and manage multiple projects and priorities.
  • Analytical mindset with strong problem-solving abilities.
Benefits
  • Competitive salary: ₹35,00,000 - ₹50,00,000 per annum
  • Equity options and growth opportunities
  • Unlimited leave policy and flexibility to thrive
  • Collaborative work environment with industry pioneers


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