Financial Services Success Specialist

2 days ago


Bengaluru, Karnataka, India Azentio Software Pvt Ltd Full time
Customer Advocacy Role
Azentio Software Pvt Ltd seeks a seasoned Customer Advocacy Specialist to lead and manage our Customer Advisory Board (CAB), driving business outcomes through customer insights and feedback.

Responsibilities:
  1. Develop and implement strategies to recruit, onboard, and engage CAB members.
  2. Collaborate with Marketing, Product, and Customer Success teams to ensure customer feedback drives product and service enhancements.
  3. Design and execute CAB meetings, including content development, presentation, and follow-up communication.
  4. Analyze customer feedback, identifying trends and areas of improvement.
  5. Develop compelling case studies and testimonials to highlight customer successes.
Requirements:
  • 3+ years of experience in Customer Advocacy, Customer Success, or Marketing roles, preferably in a B2B environment.
  • Exceptional communication and interpersonal skills, with the ability to build relationships and engage customers.
  • Strong project management skills, with experience organizing events, meetings, or advisory boards.
  • Proficiency in using CRM, marketing automation, and advocacy management tools.
  • Creative writing skills with a knack for storytelling and content creation.
  • A passion for customer success, advocacy, and creating exceptional customer experiences.
What We Offer:
A competitive salary, comprehensive benefits package, and opportunities for professional growth and development in a dynamic and innovative company.

Azentio Software Pvt Ltd is committed to providing exceptional customer experiences through strategic partnerships and collaborations.

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