Strategic Engagement Manager

2 days ago


Bengaluru, Karnataka, India Capillary Technologies Full time

About Capillary Technologies

We are a cutting-edge customer loyalty platform with a presence across the United States, India, the Middle East, and Asia. Founded in 2012, we offer a comprehensive view of consumers and unified, cross-channel strategies that deliver real-time omnichannel experiences.

Our platform powers 100+ loyalty programs, spanning 30+ countries, for over 250+ brands including Tata, PUMA, Shell, Al-Futtaim, Petron, Domino's, Kanmo Group, and Marks & Spencer. With a massive reach of 1Bn+ consumers and processing 5Bn+ annual transactions, we have the backing of leading investors like Warburg Pincus, Sequoia Capital, Avataar Ventures, and Filter Capital.

Job Overview
  • Full P&L responsibility for customer relationships owned, Manage and grow the existing clients
  • Understand and analyze existing business and figure out opportunities to scale it up
  • Analyze business data, financial information, and commercial needs of clients to evaluate business opportunities to reach cost-effective business solutions

Key Responsibilities:

  1. Work closely with the Business Head to manage Key Clients and ensure world-class service experience
  2. Initiate and prioritize projects, track business development, cross-sell, and up-sell
  3. Engage closely with the account management/delivery/implementation training team to help determine the best technical implementation methods and reasonable execution schedules
  4. Excellent team management and interpersonal communication skills enabling effective interaction with people at all organizational levels

Average salary range for this position is estimated to be around $120,000 - $180,000 per annum, depending on qualifications and experience. Location-based variations may apply.



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