Strategic Engagement Manager
2 days ago
About Capillary Technologies
We are a cutting-edge customer loyalty platform with a presence across the United States, India, the Middle East, and Asia. Founded in 2012, we offer a comprehensive view of consumers and unified, cross-channel strategies that deliver real-time omnichannel experiences.
Our platform powers 100+ loyalty programs, spanning 30+ countries, for over 250+ brands including Tata, PUMA, Shell, Al-Futtaim, Petron, Domino's, Kanmo Group, and Marks & Spencer. With a massive reach of 1Bn+ consumers and processing 5Bn+ annual transactions, we have the backing of leading investors like Warburg Pincus, Sequoia Capital, Avataar Ventures, and Filter Capital.
Job Overview- Full P&L responsibility for customer relationships owned, Manage and grow the existing clients
- Understand and analyze existing business and figure out opportunities to scale it up
- Analyze business data, financial information, and commercial needs of clients to evaluate business opportunities to reach cost-effective business solutions
Key Responsibilities:
- Work closely with the Business Head to manage Key Clients and ensure world-class service experience
- Initiate and prioritize projects, track business development, cross-sell, and up-sell
- Engage closely with the account management/delivery/implementation training team to help determine the best technical implementation methods and reasonable execution schedules
- Excellent team management and interpersonal communication skills enabling effective interaction with people at all organizational levels
Average salary range for this position is estimated to be around $120,000 - $180,000 per annum, depending on qualifications and experience. Location-based variations may apply.
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