Strategic Business Operations Specialist
6 days ago
About the Role:
As a Strategic Business Operations Specialist at Jobs for Humanity, you will play a crucial part in delivering exceptional results and driving business growth.
Job Description:
The ideal candidate will possess 5-9 years of experience in creating functional requirements based on business/client/end user needs. You will work closely with cross-functional teams to identify business strategies, re-engineer processes, and develop innovative solutions. Your expertise in technical writing, project management, and communication will be invaluable in ensuring seamless collaboration with engineers and clients.
Key Responsibilities:
- Create detailed and high-level Visio call flows based on user interface documentation.
- Develop project plans, scope, activities, schedules, budgets, and deliverables.
- Manage project initiation activities, including identifying contractual obligations, client needs, and goals.
- Coordinate activities among project team members, internal departments, and client or vendor organizations.
Requirements:
- 5-9 years of experience in creating functional requirements based on business/client/end user needs.
- Experience in technical writing, project management, and communication.
- Familiarity with voice components and/or contact center practices/procedures.
- Ability to interact with clients/customers in a professional manner.
- IVR knowledge of call flows, automation, self-service.
What We Offer:
- An exciting opportunity to be part of a dynamic team and build a career in core banking/payments domain.
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
- A broad range of professional education and personal development possibilities.
Estimated Salary: ₹1200000
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