Site Customer Experience Lead
2 weeks ago
Roles & Responsibilities
The incumbent will be responsible for managing the end-to-end customer relationship journey and NPS. This includes ensuring timely sale-related documentation collections and resolution of customer issues.
Financial
The incumbent will devise and distribute collection targets based on AOP projections and strategize collection projections for the month.
Operational
The incumbent will monitor and supervise daily activities of each team member to ensure adherence to internally defined SOPs and timelines. They will also be responsible for meeting collection targets, monitoring daily grievances and escalations, and ensuring timely and accurate solutions are provided by team members.
Site Based Customer Engagement
The incumbent will maintain a high Net Promoter Score from customers and coordinate with other functions to resolve customer issues.
People
The incumbent will define and set work objectives for team members, balance work allocation, and conduct regular performance reviews. They will also complete performance appraisals and carry out team-building and engagement activities.
Process Adherence & Improvement
The incumbent will identify processes that need improvement, recommend process improvement ideas, and undertake process improvement activities in their work area.
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Site Customer Experience Lead
2 weeks ago
Indore, Madhya Pradesh, India ScaleneWorks Full timeJob SummaryThe Site Customer Experience Lead will be responsible for managing the end-to-end customer relationship journey and NPS. This includes ensuring timely sale-related documentation collections and resolving customer issues. The incumbent will also be responsible for devising and distributing collection targets based on AOP projections, strategizing...
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Site Collections Lead
3 weeks ago
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Site Customer Experience Manager
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Site Sales Lead
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Customer Experience Liaison
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Team Lead
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Site Sales Manager
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Site Sales Lead
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Customer Experience Associate
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Site Sales Manager
1 week ago
Indore, Madhya Pradesh, India ScaleneWorks Full timeJob Title: Site Sales ManagerJob Summary:This role is responsible for managing all major aspects of channel management for the Site. It involves creating, managing, and controlling a network of channel intermediaries, creating new channels to achieve cluster sales, and preparing sales pitches to corporate and institutional players for the Site.Key...
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Site Sales Manager
2 weeks ago
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Customer Experience Representative
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Indore, Madhya Pradesh, India TaskUs Full timeAbout TaskUs: As a leading provider of outsourced digital services, TaskUs empowers fast-growing technology companies to represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, we serve clients across various sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and...
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Customer Experience Professional
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Indore, Madhya Pradesh, India Futurezone Placement services Full timeKey Responsibilities:• Provide exceptional customer service to meet and exceed client expectations.• Develop and maintain strong working relationships with clients to ensure satisfaction with our services.• Communicate effectively with clients to understand their needs and concerns.• Collaborate with internal teams to resolve client issues and...