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Customer Experience Representative
2 months ago
About TaskUs: As a leading provider of outsourced digital services, TaskUs empowers fast-growing technology companies to represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, we serve clients across various sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
We pride ourselves on a culture of constant motion, exploring new technologies, and mastering consistency in an ever-changing world. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
As a Teammate, you will provide world-class service to your clients in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
Requirements: We are looking for someone with strong verbal and written communication and comprehension skills. The ideal candidate should be computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications. You should be able to type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns.
A person who is resourceful, able to multitask, and has high attention to details will be a great addition to the team. If you're someone who is self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible, and can quickly adjust to frequent process and information changes, and can work under pressure, then TaskUs is for you.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
