Customer Experience Representative

6 days ago


Indore, Madhya Pradesh, India TaskUs Full time

About TaskUs:

TaskUs is a leading provider of outsourced digital services, empowering fast-growing technology companies to represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, we serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

We started with a single, innovative idea to create a different breed of Business Processing Outsourcing (BPO). At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

As a Teammate, you will provide world-class service to your clients in an accurate, efficient, and respectful manner, meeting and exceeding client-mandated KPIs. You must always strive for good customer satisfaction and experience, ensuring that all calls are handled professionally based on the Quality Guidelines set by the client. You will also participate in internal and external mandated trainings and seminars, maintain knowledge of the functional area and company policies and procedures, and provide feedback to management concerning possible problems or areas of improvement.

Requirements:

We are looking for someone who is willing to work on cyclical schedules, has experience in phone, email, and live chat support, and possesses strong verbal and written communication and comprehension skills. You should be computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications. You should also be able to type at least 30 WPM for voice and 35 WPM for non-voice campaigns. Additionally, you should have good problem-solving and critical thinking skills, be resourceful, able to multitask, and have high attention to detail. If you are self-motivated, able to work independently, and contribute to cross-functional and global teams, and can work under pressure, then TaskUs is for you.

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.



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