Customer Service Representative

3 weeks ago


Indore, Madhya Pradesh, India GoodVibes Placement Services Full time
Job Overview

We are seeking a skilled Customer Care representative to join our team at GoodVibes Placement Services. As a Customer Care representative, you will be responsible for providing exceptional customer service and support to our clients.

This is a full-time position located in Indore, Madhya Pradesh, India. We are looking for candidates with less than 1 year of experience in customer care.

Responsibilities
  • Responding to customer inquiries: Respond promptly to customer inquiries via phone, email, and chat.
  • Handling customer complaints: Handle and resolve customer complaints and issues in a professional and timely manner.
  • Providing product information: Provide accurate information about products and services to customers.
  • Ensuring customer satisfaction: Ensure customer satisfaction and build long-term relationships with clients.
  • Identifying priority issues: Identify and escalate priority issues to the appropriate team members.
  • Maintaining product knowledge: Maintain a high level of product knowledge to effectively address customer queries.
  • Processing customer orders: Process customer orders, changes, and returns.
  • Updating customer records: Perform data entry and update customer records in the database.
  • Collaborating with internal teams: Collaborate with internal teams to improve customer satisfaction and service delivery.
  • Adhering to company policies: Adhere to company policies and procedures while delivering exceptional customer care.
Qualifications and Skills
  • Designation - Customer Care Executive
  • Excellent Communication Skills Required
  • Graduate Candidates Required
  • Rotational Shifts
  • 6 Days Working
  • Salary - 10k - 15k CTC
  • Location - Indore

GoodVibes Placement Services is a renowned recruitment and outsourcing firm based in Indore, established in 2019. We specialize in executive search and recruitment, catering to senior, middle, and junior management positions. Our aim is to reduce unemployment in India and provide excellent services to our clients. With a team of 11-50 employees, we are committed to matching candidates with the right skills and experience to meet our clients' needs.



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