Customer Service Representative

3 days ago


Indore, Madhya Pradesh, India Recooty Full time

Job Overview

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers with inquiries, troubleshooting product issues, and providing exceptional service.

About the Role

  • Respond to customer inquiries via various channels, including phone, email, and chat platforms.
  • Troubleshoot and resolve customer issues in a timely and efficient manner.
  • Provide accurate information and assistance regarding product features, services, and policies.
  • Document customer interactions and escalate issues to the appropriate departments when necessary.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Collaborate with other teams to improve customer service processes and enhance customer satisfaction.

Qualifications

  • Excellent communication skills, both verbal and written.
  • Tech-savviness with the ability to quickly learn and explain products.
  • Flexibility to work in US/night shift hours.
  • Passion for delivering a fantastic customer experience.


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