Customer Service Representative
3 days ago
Job Overview
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers with inquiries, troubleshooting product issues, and providing exceptional service.
About the Role
- Respond to customer inquiries via various channels, including phone, email, and chat platforms.
- Troubleshoot and resolve customer issues in a timely and efficient manner.
- Provide accurate information and assistance regarding product features, services, and policies.
- Document customer interactions and escalate issues to the appropriate departments when necessary.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Collaborate with other teams to improve customer service processes and enhance customer satisfaction.
Qualifications
- Excellent communication skills, both verbal and written.
- Tech-savviness with the ability to quickly learn and explain products.
- Flexibility to work in US/night shift hours.
- Passion for delivering a fantastic customer experience.
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