Team Lead
1 week ago
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. The company leverages a cloud-based infrastructure to serve clients in various sectors, including social media, e-commerce, gaming, and more.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries.
We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, and mastering consistency in an ever-changing world.
What We Offer:
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. We take pride in our inclusive environment and positive impact on the community.
We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. As a Team Lead, you will be responsible for managing the day-to-day planning and operations of your team, ensuring each team member delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs).
You will be in charge of managing the team, making sure everyone adheres to their schedules, and being organized to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow.
Requirements:
We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of international BPO experience as a Team Leader managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company.
We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email, and live chat customer support roles, that's a plus in your favor.
TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.
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