Customer Experience Operations Leader
3 weeks ago
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.
The company has a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
TaskUs has a People First culture, enabling the company to expand its workforce to approximately 45,000 employees globally.
Key Responsibilities:
- Develop and implement strategies to improve customer experience and solve business problems.
- Lead a team of customer experience operations professionals to achieve targets and meet KPIs.
- Collaborate with cross-functional teams to drive innovation and improvement in customer experience operations.
- Identify and develop talent within the team to ensure succession planning and growth.
- Manage relationships with clients and stakeholders to ensure customer satisfaction and retention.
Requirements:
- At least three years of experience in customer experience operations and management.
- Strong interpersonal and communication skills, with the ability to articulate complex ideas to stakeholders.
- Experience working in a fast-paced environment with multiple priorities and deadlines.
- Ability to analyze data and make informed decisions to drive business outcomes.
- Experience leading and managing a team to achieve business objectives.
TaskUs is committed to providing a safe and inclusive work environment for all employees. The company offers comprehensive benefits packages, wellness programs, and opportunities for professional growth and development.
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