Customer Experience Operations Leader

3 weeks ago


Indore, Madhya Pradesh, India TaskUs Full time

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

The company has a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

TaskUs has a People First culture, enabling the company to expand its workforce to approximately 45,000 employees globally.

Key Responsibilities:

  • Develop and implement strategies to improve customer experience and solve business problems.
  • Lead a team of customer experience operations professionals to achieve targets and meet KPIs.
  • Collaborate with cross-functional teams to drive innovation and improvement in customer experience operations.
  • Identify and develop talent within the team to ensure succession planning and growth.
  • Manage relationships with clients and stakeholders to ensure customer satisfaction and retention.

Requirements:

  • At least three years of experience in customer experience operations and management.
  • Strong interpersonal and communication skills, with the ability to articulate complex ideas to stakeholders.
  • Experience working in a fast-paced environment with multiple priorities and deadlines.
  • Ability to analyze data and make informed decisions to drive business outcomes.
  • Experience leading and managing a team to achieve business objectives.

TaskUs is committed to providing a safe and inclusive work environment for all employees. The company offers comprehensive benefits packages, wellness programs, and opportunities for professional growth and development.


  • Operations Manager

    1 month ago


    Indore, Madhya Pradesh, India TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands through innovative and effective solutions.Job SummaryWe are seeking an experienced Operations Manager to join our team. As...


  • Indore, Madhya Pradesh, India Vodafone Idea Limited Full time

    At Vodafone Idea Limited, we are committed to delivering exceptional customer experiences and contributing to a truly digital India. As the Franchisee Operations Leader, you will be responsible for managing franchisee channels and driving all activities at a VIL franchisee store. Key responsibilities include customer service, store-level sales, outbound...


  • Indore, Madhya Pradesh, India TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies.We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and expertise in key sectors such as social media, e-commerce, gaming, streaming media, food...


  • Indore, Madhya Pradesh, India TaskUs Full time

    About TaskUs:TaskUs is a cutting-edge provider of digital services and customer experience solutions for fast-growing technology companies.The company has built a global presence with a workforce of approximately 45,000 employees across twelve countries.With a focus on innovation and growth, TaskUs has established itself as a leader in the industry.Our...


  • Indore, Madhya Pradesh, India TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...


  • Indore, Madhya Pradesh, India TaskUs Full time

    About Us:TaskUs is a cutting-edge provider of outsourced digital services, dedicated to delivering exceptional customer experiences for innovative technology companies. Leveraging our cloud-based infrastructure, we serve clients across various sectors, including social media, e-commerce, gaming, streaming media, and more.With a strong focus on employee...


  • Indore, Madhya Pradesh, India Solaris Hotel Indore Full time

    Job DescriptionSolaris Hotel Indore is a 4-star hotel located in Indore, Madhya Pradesh, India. The hotel boasts 54 plush rooms and offers a range of amenities including a dining area, rooftop restaurant, clubhouse, swimming pool, grand hall, wedding hall, cafe, outdoor space, and kids play zone.The Customer Experience Specialist - Hotel Operations at...

  • Team Lead

    3 weeks ago


    Indore, Madhya Pradesh, India TaskUs Full time

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. The company leverages a cloud-based infrastructure to serve clients in various sectors, including social media, e-commerce, gaming, and more.The People First culture at TaskUs has enabled the company to expand its...


  • Indore, Madhya Pradesh, India Naukripay Full time

    Naukripay is seeking an exceptional Jewellery Store Team Leader to lead our team in delivering outstanding customer service and driving sales growth. The successful candidate will have a strong passion for the jewellery industry and be able to effectively manage day-to-day store operations.About the RoleThis is a challenging yet rewarding role that requires...


  • Indore, Madhya Pradesh, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a...


  • Indore, Madhya Pradesh, India TaskUs Full time

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...


  • Indore, Madhya Pradesh, India ScaleneWorks Full time

    Roles & ResponsibilitiesThe incumbent will be responsible for managing the end-to-end customer relationship journey and NPS. This includes ensuring timely sale-related documentation collections and resolution of customer issues.FinancialThe incumbent will devise and distribute collection targets based on AOP projections and strategize collection projections...


  • Indore, Madhya Pradesh, India Multrix Full time

    About the Role:A Customer Experience Ambassador at Multrix is a vital part of our team, responsible for delivering exceptional customer service through various communication channels. This includes providing product and service information, gathering feedback, and collaborating with colleagues to ensure customer satisfaction.Responsibilities:• Help...


  • Indore, Madhya Pradesh, India Brand Concepts Limited Full time

    Job Summary:We are seeking a highly skilled and experienced Quality Assurance and Customer Service professional to lead our quality assurance efforts and oversee our customer service team. This role will ensure that our products meet stringent quality standards, and that customer concerns are addressed promptly and efficiently. The ideal candidate will bring...


  • Indore, Madhya Pradesh, India Brand Concepts Limited Full time

    Job Title: Head of Quality Assurance and Customer ServiceJob Summary: We are seeking an experienced and driven Head – Quality Assurance and Customer Service to lead our quality assurance efforts and oversee our customer service team. This role will ensure that our products meet stringent quality standards, and that customer concerns are addressed promptly...


  • Indore, Madhya Pradesh, India GoodVibes Placement Services Full time

    About the RoleGoodVibes Placement Services is a leading recruitment and outsourcing firm based in Indore, established with the aim of reducing unemployment in India and providing exceptional services to clients.We are seeking an experienced Customer Care representative to join our team. As a key member of our customer support team, you will be responsible...


  • Indore, Madhya Pradesh, India Brand Concepts Limited Full time

    Job Title: Head/Senior ManagerJob Summary:We are seeking an experienced and driven Head – Quality Assurance and Customer Service to lead our quality assurance efforts and oversee our customer service team. This role will ensure that our products meet stringent quality standards, and that customer concerns are addressed promptly and efficiently. The ideal...


  • Indore, Madhya Pradesh, India GoodVibes Placement Services Full time

    Job OverviewWe are seeking a passionate and enthusiastic Customer Care Executive to join our team at GoodVibes Placement Services. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our clients.ResponsibilitiesHandle customer inquiries and provide appropriate solutions via phone, chat, and...


  • Indore, Madhya Pradesh, India TechFun consultant Full time

    At TechFun Consultant, we are committed to providing exceptional service to our clients in the forex trading industry. As a Customer Service Representative, you will play a vital role in delivering timely and accurate support to our customers, ensuring their trading experience is seamless and enjoyable.Key Responsibilities:Provide top-notch support via chat,...


  • Indore, Madhya Pradesh, India True Pace Consulting Full time

    At True Pace Consulting, we're transforming the job market with innovative hiring and software development solutions.The OpportunityWe're seeking a Customer Relationship Executive to join a leading bank, where you'll leverage your exceptional communication skills in English to drive sales and build strong relationships.Key ResponsibilitiesExcellent...