Customer Experience Operations Director
3 days ago
About Us:
TaskUs is a cutting-edge provider of outsourced digital services, dedicated to delivering exceptional customer experiences for innovative technology companies. Leveraging our cloud-based infrastructure, we serve clients across various sectors, including social media, e-commerce, gaming, streaming media, and more.
With a strong focus on employee well-being, TaskUs has established a culture of constant motion, encouraging the exploration of new technologies and the mastery of consistency in an ever-changing world. Our commitment to inclusivity and diversity has enabled us to build a positive impact on the community.
What We Offer:
We prioritize our employees' well-being by providing competitive industry salaries and comprehensive benefits packages. Our People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
The Role:
As a Customer Experience Operations Director, you will be responsible for leading a team of professionals who are passionate about delivering exceptional customer experiences. You will be tasked with creating a culture of innovation, where your team members can thrive and grow. Your primary responsibility will be to ensure that KPIs are consistently met, while also fostering a collaborative environment that encourages creativity and problem-solving.
Your Key Responsibilities:
- Lead a high-performing team of customer experience professionals
- Develop and implement strategies to drive business growth and improve customer satisfaction
- Foster a culture of innovation and continuous improvement
- Collaborate with cross-functional teams to identify and address process improvements
- Provide coaching and development opportunities to team members to enhance their skills and knowledge
Requirements:
To succeed in this role, you will need to have a strong background in customer experience operations, with a minimum of 3 years of experience in a similar role. You should possess excellent leadership and communication skills, with the ability to articulate a clear vision and strategy to your team. You should also be able to analyze data and make informed decisions to drive business growth.
We estimate the salary for this role to be around $80,000 - $110,000 per year, depending on location and experience. TaskUs devotes considerable resources to the wellbeing of its employees, including counseling sessions and other wellness programs. If you're passionate about delivering exceptional customer experiences and leading a high-performing team, we encourage you to apply for this exciting opportunity.
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