Expert Technical Support Professional

1 week ago

Bengaluru, Karnataka, India beBeeCybersecurity Full time ₹ 40,00,000 - ₹ 50,00,000

We are a forward-thinking organization disrupting the status quo and seeking innovators to co-create the future of cybersecurity.

Job Summary

As a key member of our team, you will work closely with valued customers to address complex post-sales concerns requiring in-depth analysis of multiple factors. You'll build strong relationships with key contacts outside your area of expertise, effectively communicating technical issues to both non-technical and technical professionals.

Under our Focused Services model, you will serve as a designated customer advocate, providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and quarterly business review. You will deliver personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and enhance your security posture.

You will regularly participate in technical discussions with multi-functional teams, fostering an environment of transparency that leads to better products, improved working environments, and enhanced cybersecurity. Your quick thinking and timely support to our clients ensures they receive fast assistance to maintain secure environments – necessitating swift, thoughtful action and technical assistance as needed, often in high-pressure situations.

  • Key Responsibilities:
  • Provide in-depth analysis and resolution of complex technical issues.
  • Develop and maintain strong relationships with key customers and stakeholders.
  • Collaborate with cross-functional teams to drive innovation and improvement.
  • Identify and implement process improvements to enhance customer satisfaction and experience.

Benefits: As a valued member of our team, you can expect a comprehensive benefits package, including competitive compensation, opportunities for professional growth and development, and a dynamic work environment that fosters innovation and collaboration.

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