
Expert Technical Support Specialist
1 week ago
We are seeking a highly skilled and experienced Technical Support Expert to join our organization. The ideal candidate will have a strong background in computer science, with at least 5 years of experience in technical support roles.
Key Responsibilities:- Provide exceptional technical support to customers via various communication channels
- Troubleshoot and resolve complex technical issues using scripting languages like Bash and Python
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain knowledge of emerging technologies and industry trends
- Bachelor's degree or higher in Computer Science or related field
- 5+ years of experience in technical support role with relevant tooling and scripting experience
- Hands-on experience with relational and non-relational databases (e.g., MySQL, Couchbase)
- Proficiency in scripting languages like Bash and Python
- Experience supporting, troubleshooting, and debugging microservices
- Strong knowledge of Linux commands and Java programming
- Familiarity with debugging tools for Java applications
Preferred Skills:
- Tool development and automation scripting
- Strong debugging and problem-solving abilities
- General scripting proficiency
Suggested Skills:
- Knowledge of containerization platforms like Docker
- Experience with cloud-based services like AWS or Azure
A dynamic and supportive work environment, opportunities for growth and professional development, and a competitive compensation package.
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