Technical Support Specialist
2 days ago
"We're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert technical assistance to customers across various platforms and systems."
Required Skills and Qualifications:
- 0-3 years of experience in Customer Service or Technical Support
- Strong experience with multiple account management on Microsoft Exchange, Microsoft Windows, Office 365, Google Mail Suite
- Strong experience in Windows and Clustering, Hyper-V, Azure Hybrid Infrastructure
- Strong experience in High Availability, Multisite clustering, Microsoft Exchange Clustering
- Strong experience in Microsoft Active Directory and Microsoft federation Service Implementation and Integration with 3rd party Application
- Strong knowledge of Active Directory, DNS
- Strong knowledge of Troubleshooting Hybrid Active Directory Infrastructure
- Strong Knowledge of SCCM, SCOM and WSUS Services
- Strong experience with Veritas Clustering for Windows
- Strong knowledge of managing File Server, Storage Server and CA Server (Certificate Authority Servers)
Preferred Skills and Qualifications:
- Strong interpersonal and communication skills; ability to write purchase justifications, train users in complex topics, make presentations to an internal audience, and interact positively with upper management
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