Technical Support Specialist
11 hours ago
The primary objective of a Technical Support Specialist is to provide high-quality technical assistance to internal and external customers, ensuring customer satisfaction by delivering support services that meet their expectations.
About the Role- Displaying a clear understanding of priorities and deadlines in your area of responsibility and effectively communicating this to customers.
- Identifying opportunities (while supporting customers) to address additional concerns and reporting these opportunities to the account team through established business processes.
- Recognizing complex technical issues and analyzing them through collaboration with customers and remote connections to assets for a limited range of services and products.
- Taking proactive actions to identify new service business opportunities for the organization, working closely with customers and other teams.
- Bachelor's degree in Electrical, Electronics or Electronics and Communication Engineering.
- 4-8 years of practical experience in VFD Commissioning and servicing/Technical Support and Training.
- Able to demonstrate expertise in MV and LV drives problem-solving and deliver training solutions.
- Possess in-depth knowledge of process industries and emerging technologies.
- Proficient in service documentation, planning, and communication with both internal and external stakeholders.
- Able to work efficiently in coordination with cross-functional teams.
- Fluent in English and capable of clear technical communication with customers and service engineers.
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