Expert Technical Support Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 8,00,000 - ₹ 14,00,000

We are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity for a talented individual to drive customer satisfaction by providing expert technical assistance via phone, email, and live chat.

  • The successful candidate will be responsible for answering customer queries on technical or troubleshooting aspects of automotive products.
  • Capture full call details & resolution using call handling database.
  • Utilize OE and Aftermarket Service Information Websites for assisting customers with diagnostic inquiries.
  • Maintain and work with in assigned department metrics.
  • Assist with supporting customers and documenting data for market analytics.

To be successful in this role, you will need:

  • A Bachelor's degree in Mechanical/Production Engineering.
  • Strong automotive knowledge required mechanic or technician work experience.
  • Experience with Tier 1 suppliers, original equipment (OE) manufacturers, or major car service dealerships will be considered an advantage.
  • Proficient keyboarding skills required.
  • Proficiency in using basic computer programs like Excel and other database tools.
  • Excellent communication skills with a high level of English proficiency.
  • Possess skills in online database platforms.
  • Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs.

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