Technical Support Specialist

22 hours ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

About the Role:

We are seeking a customer-centric and technically adept support specialist to provide expert-level assistance to end users.

  • Manage support queries via multiple channels
  • Troubleshoot technical issues related to software/hardware
  • Ensure high levels of customer satisfaction by adhering to industry standards

Key Responsibilities:

  • Provide expert-level technical support through phone, email, chat, and web
  • Evaluate and resolve user issues in a timely manner
  • Create and manage tickets in CRM/ITSM tools
  • Collaborate with team leads and SMEs for updates and process improvements

Required Skills:

  • Strong interpersonal and customer service skills
  • Excellent verbal and written communication
  • Proficient in ticketing tools
  • Knowledge of Microsoft OS, Office Suite, Outlook, Active Directory

PREFERRED QUALIFICATIONS:

  • MCP and/or ITIL Certification
  • Experience in Technical Support, System Administration, or Network Support

Additional Information:

  • Exposure to large and complex IT infrastructures

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