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IT Technical Support Professional
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Technical Support Specialist Role Overview
This key role is centered around delivering high-quality technical support to employees across various locations. As a trusted expert, you will be responsible for identifying and resolving IT-related issues efficiently.
Key Responsibilities:- Monitor and track incidents to ensure prompt resolution.
- Provide routine maintenance and repair services to computer systems and peripherals.
- Develop and implement effective training programs for new technologies and software.
- Collaborate with colleagues to enhance the overall IT infrastructure.
- Ensure all work is conducted in accordance with established standards and protocols.
For this position, we are looking for an individual who possesses excellent communication skills, a keen analytical mind, and the ability to work independently in a fast-paced environment.
Required Skills and Qualifications
- Bachelor's degree in Computer Science or related field.
- Familiarity with Windows security and Active Directory administration.
- Proficiency in Microsoft Office products.
- Excellent problem-solving and analytical skills.
- Able to lift up to 50 pounds and carry heavy equipment.
What We Offer
A competitive salary package and a dynamic work environment that fosters growth and development.
