Technical Support Professional

1 week ago

Bengaluru, Karnataka, India beBeeEnergetic Full time ₹ 7,00,000 - ₹ 12,00,000
Job Title

Production Support Specialist

We are seeking a skilled and proactive Production Support Specialist to join our team. This role will be responsible for providing timely support to clients, ensuring the smooth operation of non-production environments, and delivering high-quality results.

Key Responsibilities
  1. Client Support: Collaborate closely with clients to prioritize issues, provide regular updates, and manage defect prioritization.
  2. Environment Support: Provide daily support for product releases and UAT in non-production client-facing environments, including setup and configuration.
  3. Environment Health Checks: Monitor issues proactively and ensure non-production environment availability is maximized.
  4. User Testing Support: Conduct timely triage of incoming issues, verify alignment with intended functional and technical scope, and coordinate corrective bug fixes as required.
  5. Root Cause Delivery: Engage with technical and functional delivery teams to implement and validate release delivery into UAT environments in accordance with agreed release and client testing plans.
  6. Status Reporting: Communicate directly with client users, technical staff, and stakeholders on progress, escalating as needed.
  7. Deployments: Coordinate release and change delivery with technical shared teams in accordance with Broadridge Change Management policy and procedures.
  8. Planning: Drive correct prioritization and delivery of reported defects and data fixes to ensure release integrity and protect production stability.
  9. Knowledge Transfer: Ensure effective knowledge transfer to both clients and operational teams, providing ad-hoc training as required.
Required Skills and Qualifications
  • Bachelor's degree in an IT discipline or related field.
  • 3+ years' experience in a Business/Client-Facing or Application Support role, preferably in the Financial Services industry.
  • ITIL v3/v4 Foundation certification preferred.
Experience
  • 3+ years' experience working in a Business/Client-Facing Application Support role, preferably in the Financial Services industry.
  • Strong working knowledge of asset servicing lifecycle/corporate actions.
  • Knowledge of industry standards for software release and UAT support.
  • Working knowledge of DevOps, preferably within an AWS environment, advantageous.
  • Change Management, Problem Management.
Skills
  • Must possess strong verbal and written communication skills.
  • A natural self-starter who can proactively manage a shifting workload.
  • Critical thinking and problem-solving skills are key – any experience with debugging tools a bonus.
  • Highly delivery-focused with a strong attention to detail.
  • Excellent client-facing skills.
  • Ability to understand and challenge details.
Tools
  • Good working knowledge of ORACLE or similar RDBMS technology.
  • SQL and PL/SQL.
  • Jira.
  • SharePoint.
  • MS Office: Excel, Word, PowerPoint, Visio.
Personal Attributes

The ideal candidate will be highly energetic and delivery-focused, with the ability to deliver quality results. Client value and production stability are at the heart of everything we do. You will demonstrate consistent professional composure when dealing with clients and stakeholders, demonstrate natural ownership, and a continuous improvement mindset.

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