Technical Support Professional

1 day ago

Bengaluru, Karnataka, India beBeeCybersecurity Full time ₹ 1,50,00,000 - ₹ 1,70,00,000
Job Opportunity:

We are seeking a dedicated professional to deliver exceptional post-sales support and maximize customer value.

Key Responsibilities:
  • Provide technical assistance to customers and partners on product configuration, performance, and troubleshooting
  • Diagnose, isolate, and resolve complex technical issues while coordinating fixes with cross-functional teams
  • Strive for high levels of customer satisfaction and engagement
  • Utilize diagnostic tools, scripts, and lab environments to replicate and resolve issues
  • Contribute to the development of technical documentation, knowledge base, and troubleshooting guides
  • Collaborate with stakeholders to deliver an outstanding customer experience
Requirements:
  • 5+ years of experience in a technical support or customer-facing role
  • Background in B2B SaaS and strong knowledge of network security concepts
  • Deep expertise in switches, routers, and networking fundamentals
  • Certifications preferred: CCNA, JNCIE, or higher
  • Working knowledge of Linux, VMware ESXi, and firewalls
  • Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices
  • Effective communication skills with a passion for customer success
  • Able to manage multiple issues and tasks in a fast-paced environment
Benefits:
  • Be part of a leading organization at the forefront of cybersecurity and network visibility
  • Work remotely with a talented global team
  • Direct impact on customer success and product growth
  • Fast-paced startup environment with opportunities for growth and innovation

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